Call Center Representative
Job Description
Welcome to Acum Connect, where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.
Job Overview
We are seeking a dedicated Call Center Representative to handle customer inquiries, resolve issues, and provide outstanding service. The ideal candidate will have excellent communication skills and a strong customer service background.
Job: Full time
Location: Austin, TX
Key Responsibilities
- Answer incoming calls and respond to customer inquiries.
- Resolve customer issues and escalate complex concerns to appropriate teams.
- Provide accurate product and service information.
- Document customer interactions in our database.
- Follow up with customers to ensure satisfaction.
- Meet performance metrics, including call resolution times and customer satisfaction.
Minimum Requirements
- High school diploma or equivalent.
- Strong verbal communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office.
Benefits
- Competitive salary range: $16.50 – $26.00 hourly
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment