Visa Application Officer (m/f/d) – Capetown – SA

• Localisation of the position South Africa – CAPETOWN
• Only local contract available – No expatriation contract available
• Minimum 2 years of experience in a similar position
• Professional English level (written and spoken) is a must
• Starting date : 1/02/2025

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application center’s to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.

As part of our development, we are looking to strengthen our Visa Application Department and are looking for an experienced Visa Application Officer looking for new challenges within a dynamic and human focused company.

Job Description

The VAO at Capago has the following objectives:

• The mission of a Visa Application Officer is to realise all tasks required for the represented consulate(s) to process visa applications.
• According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and capture their data with all information related to them.
• The visa application officer is the face of Capago.
• All applicants that he/she is handling must be treated by using the best practices of customer service.

Responsibilities

The main responsibilities of the VAO are as follows:

• Welcoming all visa applicants in the operated visa application center
• Process the visa application of the applicants (front office) ;
• Collect payments from the applicants (Payment counter) ;
• Manage the biometric collection of visa applicants (biometry) ;
• Manage all back office tasks to finalise the visa application of our applicants (back office) ;
• Manage all other tasks given by the management.

Diplômas And Experience Needed

• Matric or equivalent
• Tertiary qualification is an added advantage (minimum 2 years of experience)
• Previous customer service experience as a customer service consultant

The skills required for this position are:

• Excellent customer service skills
• Excellent typing skills
• Proficiency in MS Office
• Good with emails , problem solving and effective decision making
• Ability to handle pressure
• Energetic, proactive, versatile , commitment to team work and team spirit
• Excellent interaction and interpersonal skills
• Motivation, communication, engagement in team work

EMPLOYMENT LOCATION

This position is to fulfil in/at:

• Cape Town ( South Africa )