Reservation Agent

Sexy Fish Miami is one of a kind restaurant where visionary ideas are combined with extraordinary architecture, memorable uniforms, a great location, and a selective selection of artwork. Sexy Fish Miami comes to life by bringing a team built of passionate individuals whose uniqueness comes together to deliver the best culinary, bar, and wine program.

Job Overview

The Reservation Agent assists guests with booking and confirming reservations while providing courteous, attentive, and efficient service to all guests and callers.

Duties And Responsibilities

• Maintain a comprehensive understanding and adhere to all departmental policies, service procedures, and standards.
• Always foster positive relations with guests.
• Address and resolve guest complaints to ensure satisfaction.
• Utilize all functions of the computer system effectively.
• Maintain complete knowledge of the following:
• Seat numbers, venue room capacity, hours of operation, and availability.
• Any special events or promotions occurring in the various venues and restaurants.
• Process all food and beverage reservation requests, changes, and cancellations received via phone, email, internal channels, or through corporate reservation centers or travel agencies.
• Identify callers’ needs by asking open-ended questions.
• Document any special information or occasions (such as birthdays or anniversaries) in the reservation system.
• Gather all necessary information to book a reservation.
• Accommodate special requests and indicate them in the system.
• Access and update guest history records to provide the best possible service; maintain accurate information in guest history files.
• Verify availability and suggest alternate dates for fully booked dates.
• Explain guarantee and cancellation policies to callers, assigning confirmation or cancellation numbers and informing the caller accordingly.
• Confirm all reservation details with the caller to ensure accuracy.
• Enter correct information into the appropriate fields to inform other departments of relevant details (e.g., flags, comments, guest messages).
• Monitor and maintain waitlists daily.
• Monitor and uphold the cleanliness and organization of assigned work areas.

Physical Abilities

• Ability to lift up to 25 pounds
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond to dangerous situations.
• Ability to remain in stationary position for 8 hours or more.
• Satisfactorily communicate with guests, management and co-workers to their understanding

Benefits

• Generous discount off your bill
• Paid Time Off
• Recommend a friend scheme with great bonuses per individual referral
• Exclusive access to our discounts including money off gym memberships, travel, online shopping, and much more

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged.