Patient Support Specialist

Do you want to make a difference every day? Are you passionate about providing excellent customer service and patient care? PrimaryOne Health is dedicated to improving quality of life through providing access to the highest possible quality healthcare. Come find your next professional home at PrimaryOne Health!

WORK FOR US!

PrimaryOne Health is currently seeking Dental Patient Support Specialist for our Columbus health centers.

Essential Job Responsibilities

• Greets patients/customers in a positive and helpful manner with a smile. Provides directions, information, and other assistance as needed.
• Answers phones in pleasant manner and deals with customer needs expeditiously.
• Provides intake/registration of patients in the practice management system.
• Confirms patient insurance eligibility and/or benefits.
• Using computer system, generates fee slips for appointments according to prescribed procedures, reviews fee slip information for accuracy, and updates and/or corrects information as necessary.
• Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Pulls medical records to check on authorization for medication refills.
• Maintains clean, orderly waiting area.
• Will make call to remind patient of appointment as instructed by supervisor.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Travel may be required.
• Other duties or special projects as assigned.

Successful candidates must possess a high school diploma or equivalent. One year’s experience in a medical office, customer service or reception, preferably in medical office. Bilingual capabilities a plus.

What We Offer

PrimaryOne Health offers competitive wages and an extremely attractive benefits package, including generous Paid Time Off, Paid Holidays, Medical/Dental/STD/LTD/Life, Tuition Reimbursement, paid Professional Development / Professional Education, and company contribution to retirement plan. Other perks, such as discount programs, EAP, and worksite wellness are also available. Most benefits are available on the first of the month following date of hire.

EOE

Qualifications

General Summary: A nonexempt, clerical position responsible for providing outstanding customer service to the patients and their families. Greets patients, prepares necessary forms, and collects completed forms as necessary. Following prescribed procedures, obtains financial and demographic information from patients in a sensitive and caring manner. Maintains appropriate levels of confidentiality. Uses the practice management system to verify and update patient data and scheduled appointments as necessary.

Essential Job Responsibilities

Greets patients/customers in a positive and helpful manner with a smile. Provides directions, information, and other assistance as needed.

• Answers phones in pleasant manner and deals with customer needs expeditiously.
• Provides intake/registration of patients in the practice management system.
• Confirms patient insurance eligibility and/or benefits.
• Using computer system, generates fee slips for appointments according to prescribed procedures, reviews fee slip information for accuracy, and updates and/or corrects information as necessary.
• Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Pulls medical records to check on authorization for medication refills.
• Maintains clean, orderly waiting area.
• Will make call to remind patient of appointment as instructed by their supervisor.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Occasional travel required.
• Other duties or special projects as assigned.