Customer Service Representative (Sangotedo)

Salary: ?100,000 – ?120,000

Gender: Female

Experience: Previous experience in customer service or a similar role preferred

About Sigma Consulting Group:Sigma Consulting Group is a leading talent acquisition and management solutions provider. Since 2013, we have been committed to connecting top-tier professionals with visionary organizations across Africa. We fuel economic growth and innovation by delivering exceptional recruitment solutions to our clients.

About Our Client:Our Client is an ultra-modern, computerized specialist eye healthcare facility committed to providing top-tier eye care services. Our team of qualified and experienced optometrists and ophthalmologists is passionate about promoting eye health and well-being. Our Client is dedicated to the overall health of our patients’ eyes, offering comprehensive consultations and treatments to ensure the best eye care delivery.

Job Summary:

We are seeking a motivated and friendly Customer Care Executive to join our team. The ideal candidate will handle customer interactions, process sales transactions, and maintain accurate records of client information while ensuring exceptional customer service delivery. This role is key in maintaining excellent client relationships and enhancing the overall customer experience.

Requirements

Key Responsibilities:

• Customer Interaction: Handle all incoming calls and messages on the company’s social media platforms, ensuring prompt and professional responses.
• Sales Transactions: Process and accurately record all sales transactions, ensuring all information is updated and correct.
• Client Information: Maintain and track client information in an organized manner, ensuring accurate and up-to-date records.
• Customer Service: Provide excellent customer service by addressing inquiries, resolving concerns, and ensuring a positive experience for all clients.
• Collaboration: Work with other team members to enhance the customer experience, share feedback, and contribute to improving processes.

Qualifications:

• Education: Bachelor’s degree preferred.
• Experience: Previous experience in customer service or a similar role is preferred.
• Skills:

? Strong communication skills with a friendly demeanor.

? Ability to handle multiple tasks and work efficiently in a fast-paced environment.

? Proficiency in using social media and messaging platforms to manage customer interactions.

• Location: Must reside in Sangotedo or nearby areas for easy commute.

Benefits

Competitive Salary: Attractive monthly salary between ?100,000 – ?120,000.

• Career Growth: Opportunities for professional growth and development in the healthcare industry.
• Dynamic Work Environment: Be a part of a caring and passionate team dedicated to delivering top-quality eye care.
• Comprehensive Benefits: Health insurance, wellness programs, and other employee benefits.