Customer Service Representative (Retail/e-Commerce)

Are you passionate about delivering top-notch customer experiences and solving problems with ease? Join our team as a Customer Service Representative and be the voice of our retail/e-commerce brand, helping customers worldwide with exceptional service!

Mission

As a Customer Service Representative, your mission is to provide an outstanding customer journey by responding to inquiries, resolving issues efficiently, and building long-lasting relationships. You will play a vital role in ensuring customer satisfaction while contributing to the success of the growing retail/e-commerce brand.

Responsibilities

Customer Interaction: Respond to inquiries via email, chat, and phone professionally and empathetically.

Problem Resolution: Efficiently resolve customer concerns to ensure satisfaction, aiming for first-contact resolution.

Data Management: Maintain accurate records of interactions using CRM tools.

Team Collaboration: Work with other departments to address complex issues and craft tailored solutions.

Product Knowledge: Stay informed about products, policies, and industry trends to provide expert assistance.

Process Improvement: Identify and suggest ways to enhance customer satisfaction and streamline workflows.

Qualifications

Experience: A minimum of 3 years in retail or e-commerce customer service roles.

CRM Proficiency: Hands-on experience with tools like HubSpot, Salesforce, Zendesk, or similar platforms.

Problem-Solving Abilities: A knack for analyzing issues and providing efficient solutions.

Customer-Focused Attitude: A genuine passion for helping people and building relationships

Time Management: The ability to juggle multiple tasks and meet deadlines in a dynamic environment.

Language Skills: Fluency in English, both written and oral, to communicate effectively with global customers.

Why MultiplyMii

MultiplyMii, a premium recruitment & HR services company, is growing FAST and we are currently hiring an exceptional Customer Service Representative who desires to be part of an exciting organization that rewards and values its team members.

One clear benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client onboarding, supporting your unique needs, and handling any challenges that might arise in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.