Booking Centre Operative

x2 vacancies 37.5 Hours per week Monday-Friday

x 1 vacancy 30 Hours per week – Monday-Friday

At University Hospitals of Leicester, our Booking Centre Operatives are essential in shaping the beginning of our patient’s journey.

We’re looking for someone with experience in patient service with strong communication skills, who is good with people, has an organized approach & a willingness to help – a friendly and professional approach is essential.

As part of our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering all telephone calls in a prompt, clear and friendly manner
• Transferring calls efficiently
• Responding to patient enquiries
• Ensuring patient details are captured accurately when booking appointments

Join our team and you’ll discover why at University Hospitals of Leicester, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Various Specialties to enable you to support with all customer enquiries, ensuring the highest levels of patient care are maintained.

If you have a passion for helping people, you have strong IT skills and an eye for detail, this may be the role for you. Call Centre experience is an advantage

• Answering all calls coming through the Booking Centre
• Dealing with patient queries via email
• Making outbound calls to assist and remind patients to ensure they attend their appointments
• Make appointments for GP blood tests
• Point of contact for various specialties in UHL
• Cancelling appointments

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We Have Four Primary Goals

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About The University Hospitals Of Leicester NHS Trust

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

For further details / informal visits contact: Name: Amy Wood Job title: Booking Centre Manager Email address: [email protected] Telephone number: 0116 258 3515

Please ring or email to ask about working hours.