Customer Care Executive (WFO)
Job Description
Skills:
Excellent communication skills, Problem-solving abilities, Empathy towards customers, Ability to work under pressure, Attention to detail, Multitasking skills, Knowledge of customer service principles, Ability to use CRM software,
Excellent communication skills, Problem-solving abilities, Empathy towards customers, Ability to work under pressure, Attention to detail, Multitasking skills, Knowledge of customer service principles, Ability to use CRM software,
Office Location MIDC, Andheri (East)
Working days- Monday to Friday
Job Timings: 12:30 p.m.to 9:30 p.m.
Calling client to introduce our company.
Booking Engineer appointment.
Co-coordinating with Engineers on each job and updating the system.
Follow up with the suppliers for parts.
Analysing and predicting on certain jobs and evaluating accordingly.
Making sure the job is completed within target date.
Maintaining a positive, empathetic, and professional attitude toward customers at all
times.