Customer Service Assistant

Location: San Antonio, TX

Employment Type: Full-time

Reports to: Customer Service Manager

Overview

We are seeking a dedicated and empathetic Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for our customers, delivering exceptional support and ensuring satisfaction with our products and services. This role requires strong communication skills, a problem-solving mindset, and a passion for creating positive customer experiences.

Key Responsibilities

• Customer Interaction:
• Handle inbound inquiries via phone, email, chat, and in-person (if applicable).
• Provide accurate information about products, services, and company policies.
• Maintain a professional and friendly demeanor while addressing customer concerns.
• Problem Resolution:
• Identify customer issues and resolve them promptly.
• Escalate complex or unresolved issues to the appropriate departments.
• Follow up with customers to ensure resolution and satisfaction.
• Order and Account Management:
• Assist customers with placing orders, processing returns, and managing accounts.
• Verify and update customer information accurately.
• Feedback and Reporting:
• Record and relay customer feedback to improve products and services.
• Prepare reports on customer inquiries and resolutions as needed.
• Team Collaboration:
• Work closely with colleagues and other departments to deliver seamless customer support.
• Participate in team meetings and training sessions to enhance service skills.

Qualifications

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred).
• Strong verbal and written communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Excellent organizational skills and attention to detail.
• Proficiency in [specific tools or software, e.g., Microsoft Office, Zendesk, etc.].