Human Resources Trainer (Full-Time)

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

You’ll collaborate closely with our park leadership team and the training manager to support the planning and execution of various training initiatives. We’re looking for someone who can deliver high-quality training and development programs at all levels, from VP to hourly Ambassadors. You will:

• Facilitate various training programs for Ambassadors at all levels and from all divisions
• Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors
• Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
• Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates
• Maintains training content for park-wide trainings.
• Schedules locations for training classes, tracks and communicates class attendance, and delivers training as needed.
• Maintains training supplies, prepares for and conducts set up for training classes, and breaks down after each class.
• Oversees training facilitators. Reviews and provides feedback on facilitator performance.
• Runs Orientation Leader selection process annually.
• Coordinates scheduling of orientation leaders.
• Provides training and user support for training tracking system.
• Gathers and analyzes data for training effectiveness.
• Drafts and communicates training initiatives to the park.
• Accommodates park training needs in regards to scheduling.
• Builds “Milestones” in HR hiring application, TeamHire.
• Supports morale.
• Ensures appropriate Employee Services compensation for training classes.
• Receives and distributes employee documents to various departments.
• Uses multi-line telephones to answer questions and provide information.
• Assists with department and company mailing projects and provides support for ambassador events.
• Ensures excellent customer service by responding positively to customer’s expectations, requirements and needs.
• Occasionally assists other locations and areas in the park as needed and performs other duties as assigned.

What It Takes To Succeed

• At least 6 months experience in related work experience or 6 months park experience is preferred.
• 1 years of High volume new hire orientation facilitation preferred
• Experience managing training content in a learning management system
• Background in a service industry setting desired
• Outstanding communication, interpersonal and presentation skills
• Confident and outgoing presence
• SeaWorld experience preferred.
• Ability to effectively handling multiple projects simultaneously
• Excellent organizational, time management, analytical and problem-solving skills
• Strong facilitation and presentation skills are required
• Must be available to work varying shifts/hours based on business need, to include nights, weekends, and holidays

Working Conditions

• Primarily working indoors but will collaborate with Ambassadors in the park when necessary
• May sit/stand for several hours at a time
• Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities
• Prolonged exposure to computer screens
• Repetitive use of hands to operate computers, printers, and copiers

Compensation: 18.50 USD Hourly

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.