Hospital Call Center Scheduler – Remote

Why Consider This Job Opportunity

• Fully remote position, allowing flexibility in your work environment
• Competitive salary and comprehensive benefits package, including 401k, PTO, medical, dental, vision, and tuition reimbursement
• Opportunity to make a positive impact on patient access to care
• Supportive and collaborative work culture aimed at employee satisfaction and growth
• Chance to work with a dedicated team focused on improving community health outcomes

What To Expect (Job Responsibilities)

• Handle inbound and outbound scheduling calls, addressing customer concerns satisfactorily
• Communicate with physicians’ offices and nursing staff to gather necessary appointment information
• Verify insurance benefits and obtain required precertifications/authorizations
• Accurately collect and enter patient demographic and insurance information for billing
• Assist patients with scheduling, rescheduling, or canceling appointments as needed

What Is Required (Qualifications)

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred
• Minimum of two years of related experience in a medical setting, or one year in healthcare call center or customer service, or three or more years in a call center
• Basic healthcare knowledge is required
• Must maintain confidentiality of account information at all times
• Bilingual Spanish is preferred

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare call center environment
• Familiarity with various software systems used in patient scheduling
• Strong communication and listening skills to assist patients effectively
• Ability to handle difficult customer interactions with professionalism
• Previous experience in insurance verification processes

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