Assistant Level 2 – Monitoring & Chargeback
Job Description
The Assistant Level 2 – Monitoring & Chargeback will ensure that all card related disputes are addressed. He/she shall be able to investigate and take prompt action following fraud hits.
Assistant Level 2 – Monitoring & Chargeback
The Assistant Level 2 – Monitoring & Chargeback will ensure that all card related disputes are addressed. He/she shall be able to investigate and take prompt action following fraud hits.
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Responsibility
- Understand and follow the Cards Dispute procedures
- Resolve customer disputes.
- Identify potential fraudulent transactions, contact customers and take necessary actions to prevent fraud loss.
- Understands and master the different cards and non-cards related system/software/scripts and tools in place, such as the Card Management System, MasterCard Connect and Visa Online etc.
- Process chargebacks using appropriate chargeback reason codes.
- Keep track of the Visa and MasterCard compliance programs.
Profile
- Minimum – HSC with Diploma/Certificate in related field. A degree in relevant field would be preferable.
- At least 3 years working experience in Cards and & Payments environment and proven leadership role in managing a team.
- Previous Experience in the financial or banking sector would be an advantage
- Microsoft Office.
- Good Communication and Presentation Skills.
- Active Listening Skills.
- Interpersonal Skills.
We believe in equal opportunities
Cim Finance is committed to cultivating an inclusive and equitable workplace
where everyone feels valued and empowered to grow. We welcome individuals
From All Backgrounds, Identities, Abilities, And Life Experiences. Diversity
strengthens us. It fuels innovation, drives success, and enriches our collective
experience. We are dedicated to providing our team with the support, resources,
and opportunities they need to achieve their full potential.