Systems Engineer

The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. He/She implements systems improvements and instructs other IT staff in the resolution of complex issues. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She is able to quickly and effectively solve issues as they arise. He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in

collaboration with the team. He communicates effectively and displays high level of service standards.

Role & Responsibilities

Execute Systems Administration Service Levels

Monitor systems performance and usage, including response times

Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting

Communicate regularly with technical, applications and operational staff to ensure systems integrity and security

Determine the systems’ short- and long-term requirements

Manage systems report production

Advise On System Capabilities

Advise senior leaders on system concepts and functional capabilities

Provide technical advice to the team and clients on installation, setup, configuration of systems

Interpret internal or external business issues and recommends solutions/best practices

Implement plans to make systems available to users in a shared, secure and controlled manner

Develop New Systems

Lead the development of new systems as per the system requirements

Design security and integrity controls

Conduct new systems testing and implementation

Define the system maintenance procedures

Analyse the use of new systems to identify enhancement needs

Lead research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security

Conduct regular system audits and upgrades

Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve issues

Oversee the assessment of risks to systems

Identify complex system issues to provide advisory to the stakeholders

Investigate cause of systems issues

Resolve complex issues

Provide escalation support for issues presented by the user

Requirements

Qualifications and experience: Senior System Engineer

At least 5 – 6 years’ experience in developing, implementing and maintaining IT systems

Systematic in approach and familiar with enterprise level trouble shooting.

Strong communications skills with stakeholders and ROs.

Experience in healthcare applications preferred and/or willing to take up the challenges in a healthcare related industry.

Degree/Diploma in Computer Science, Engineering or equivalen

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