National Director of Signature Life Enrichment

The National Director of Life Enrichment is a visionary leader and subject matter expert responsible for overseeing and enhancing programming across Kisco’s Signature Community portfolio and supporting Kisco’s Lifestyle and Balfour communities as needed. This role serves as a pivotal resource for Life Enrichment Directors, providing leadership, guidance, and support to ensure the delivery of innovative and engaging resident experiences.

Rooted in Kisco’s Life Enrichment philosophy, the National Director of Life Enrichment champions the nine dimensions of whole-person wellness—Physical Health, Social Connectivity, Purpose, Intellectual Health, Spirituality, Environmental, Cultural, Artistic Expressions, and Nutritional Health. This position plays a strategic role in curating and scaling best practices to promote vibrant, healthy, and enriched lifestyles for residents and associates alike.

With a strong foundation in elevated customer service and Forbes Five-Star standards, this individual develops programming frameworks that prioritize resident satisfaction, associate satisfaction, operational excellence, profitability, and regulatory compliance. Through collaboration with community teams, the National Director of Life Enrichment ensures programs are tailored to meet residents’ diverse needs and preferences while fostering engagement, well-being, and community connection.

This a remote position with frequent travel up to 2 weeks each month. Must live, or be willing to relocate, to one of the following major metro areas: Washington, DC; Raleigh, NC; Boston, MA

What will I do every day?

• Design, implement, and standardize comprehensive programming that supports the nine dimensions of wellness while maintaining flexibility for community-specific adaptations.
• Stay updated with industry trends, best practices, and emerging technologies in both the hospitality and senior living programming and services and apply relevant knowledge to improve our offerings.
• Conduct thorough assessments of our current Signature Community Life Enrichment programming to identify areas for improvement, efficiency, and innovation.
• Mentor and guide Life Enrichment Program Directors, ensuring they have the tools, training, and resources needed to deliver exceptional resident experiences.
• Assist with interviewing, on-boarding, and training new Life Enrichment Directors.
• Collaborate with cross-functional teams, including sales, marketing, and other operational team leads and subject matter experts, to ensure seamless integration of Life Enrichment throughout the organization.
• Establish and maintain relationships with key industry partners, vendors, and consultants to stay informed about new developments and to leverage external expertise when necessary.
• Develop and deliver training programs to enhance the skills and knowledge of associates involved in delivering life enrichment programming.
• Conduct regular audits and evaluations to measure performance, identify gaps, and implement corrective actions as needed.
• Assist in the development and monitoring of budgets, ensuring cost-effective operations without compromising quality.
• Collaborate with the sales and marketing team to develop and implement strategies for promoting and showcasing our Life Enrichment programming to prospective residents and their families.
• Create and maintain processes and procedures to support consistency and continuous improvement
• Promote open communication with and between the home office and other KSL communities at all levels

What will I need to be successful in this role?

• Bachelor’s degree in hospitality, senior living, or a related field preferred.
• Proven experience of at least 3-5 years in Life Enrichment management, preferably in senior living, luxury hotels, or upscale resorts.
• Deep knowledge of the senior living industry, including current trends, challenges, and best practices.
• Strong understanding of elevated service standards and their application within a senior living environment.
• Exceptional strategic thinking and problem-solving skills with the ability to envision and implement innovative solutions.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across all levels of the organization.
• Strong leadership abilities and the capacity to inspire and motivate teams to achieve exceptional results.
• Proven track record of successfully managing and delivering multiple projects simultaneously.
• Proficiency in MS Office Suite and hospitality management software.
• Willingness to travel as required to visit different senior living communities and attend industry conferences.
• Communicates effectively in both written and verbal form.

What’s in it for me? (Great Question!)

• Competitive pay: $120,000-$140,000/Yr Depending on experience
• Healthcare Benefits including Vision & Dental
• Matching 401k
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

• Kisco Senior Living is an Equal Opportunity Employer