Assistant Director of Talent & Culture

This role will serve as the HR business partner to the Resort Manager with a focus on driving service excellence. As part of the Auberge family, you will support all team members of Susurros del Corazon in providing exceptional team member experiences along their Auberge employment journey. Ensuring that all collaborators are delighted by the quality of service, creativity, and for establishing our name in the Punta de Mita, responsible for the oversight of the recruitment, labor, training and development process.

• Responsible for manning the office team, trains and supervises staff, mentors, coaches team, approves payroll, assigns duties, etc.
• Advises managers and is involved in team member counseling, investigation and disciplinary process; produces and approves documentation. Creates and implements hotel policies that ensure compliance, fairness and consistency.
• Coordinates and participates in community relations projects and team member engagement related events/activities throughout the year.
• Involved in special projects, i.e, wage increases, performance reviews, DOL reports, revision of handbook, update job descriptions, revision of administration manual, etc. Benefit administration to include participation in the claims review process for workers compensation, 401(k) administration, EAP, supplemental insurance and medical/dental carriers selection and interpretation of plan benefits, TDI/LTD benefits, FMLA and HFLL compliance.
• Supports off property housing, set-up and payments of lease, placement of team members including J-1s etc.
• Create and provide heartfelt experiences to team members along the Auberge employment journey.
• Drive solutions through talent acquisition, L&D, change management, retention, DEI, and career and leadership development.

Company Description

A vibrant community on the untouched Mexico shoreline, Susurros del Corazón is a private seaside enclave marrying raw beauty with the playful spirit of a luxuriously relaxed surf retreat.

Qualifications

• Bachelor’s Degree or Diploma in business administration or similar.
• T&C previous experience.
• Luxury standards experience..
• Experience in completing administrative tasks, including reporting, budgeting, and project management.
• Spanish and English language competency.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.