Remote IT Support Specialist | Work From Home

Join our dynamic team as an IT Support Specialist, where you will play a pivotal role in delivering exceptional IT support to a diverse array of small and medium-sized businesses. This remote position offers a unique opportunity to engage directly with clients and contribute to the seamless operation of their IT environments.

Key Responsibilities

• Troubleshoot and configure Windows computers and related peripherals.
• Diagnose and resolve hardware and software issues to ensure optimal performance.
• Install, configure, and maintain various software applications.
• Manage user accounts within Active Directory (add, move, change).
• Provide support for basic printer and Wi-Fi setup and configuration.
• Assist with cloud applications, Office 365, and backup systems.
• Understand and provide support for firewalls and VOIP systems.
• Deliver technical support, diagnose issues, conduct research for solutions, and resolve problems related to systems, software, and hardware.

Required Skills

• Minimum of 5+ years of experience in delivering end-user support.
• A strong dedication to providing excellent customer service, both onsite and remotely.
• Relevant IT certifications are a plus.
• Professional demeanor with exceptional communication skills (both written and verbal).
• Ability to work autonomously as well as collaboratively within a team environment.
• Strong analytical and problem-solving capabilities.
• Physical capability to lift and transport moderately heavy objects (e.g., computers and peripherals).
• Reliable transportation with a willingness to travel to client sites across Orange County and LA County.
• Residency in Orange County is required for onsite visits.

Qualifications

• A minimum of 5 years of experience in IT support is required.
• A strong commitment to providing exceptional customer service is essential.
• Professional appearance and demeanor are expected.
• Excellent communication skills, both written and verbal, are necessary.
• The ability to work independently and collaboratively is crucial.
• Strong analytical and problem-solving skills should be demonstrated.
• Relevant IT certifications are preferred but not mandatory.

Career Growth Opportunities

We are committed to your professional development and offer numerous opportunities for growth within our organization. As you contribute to our clients’ success, you will also enhance your skills and advance your career in the IT support field.

Company Culture And Values

Our company emphasizes a collaborative work environment that values diversity, inclusion, and a strong commitment to client satisfaction. You will be part of a dedicated team that strives to make a meaningful impact on local businesses.

Compensation And Benefits

We provide a competitive compensation package that includes health insurance, paid holidays, and paid sick leave, ensuring your well-being and work-life balance.

Employment Type: Full-Time