Live Chat Support

Universal Healthcare Consulting is a leading provider of innovative healthcare solutions. We are dedicated to improving healthcare delivery and outcomes through data-driven insights and strategic consulting services. Our team is committed to excellence and making a positive impact in the healthcare industry.

Job Title

Live Chat Support

Job Location

United States

Job Description

We are seeking a proactive and customer-focused Live Chat Support representative to join our team. In this role, you will be responsible for providing real-time assistance to our clients and customers through live chat. This position offers the opportunity to work in a dynamic environment where you can make a significant impact on customer satisfaction and engagement.

Key Responsibilities

• Provide prompt and professional responses to customer inquiries via live chat.
• Resolve customer issues and escalate complex cases to appropriate departments.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document and track customer interactions and feedback.
• Collaborate with team members to improve service processes and customer experience.

Required Skills

• Excellent written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using live chat software and other computer applications.
• Customer-oriented mindset with a passion for helping others.

Qualifications

No prior experience is required, but candidates with 0-5 years of experience in customer service or a related field are preferred. A high school diploma or equivalent is required.

Additional Information

This position is open to candidates located within the United States. We offer a supportive work environment and opportunities for growth within the company.