Live Chat Support
Job Description
Company Overview
Hamodia, established in 1998, has become a leading publication within the Orthodox Jewish community globally. With its English, French, and daily editions, it reaches hundreds of thousands of Jewish households, providing news and insights while being guided by siyatta d’Shmaya.
Job Title
Live Chat Support
Job Location
United States
Job Description
We are seeking an enthusiastic Live Chat Support representative to join our team. The ideal candidate will be responsible for providing exceptional customer service through our live chat platform, ensuring that our readers and subscribers receive timely and accurate assistance.
Responsibilities
- Engage with customers via live chat to address inquiries and provide support.
- Resolve customer issues efficiently and effectively.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain a high level of professionalism and empathy in all interactions.
- Document and report customer feedback to help improve our services.
Required Skills
- Excellent written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Familiarity with live chat software is a plus.
- 0-5 years of experience in customer service or a related field.