Customer Service Representative
Job Description
Department: Bold MK
Location: Las Vegas
Compensation: $34,000 – $43,000 / year
Description
Job Description:
We are looking for a motivated and customer-focused Customer Service Representative to join our team in Las Vegas, NV. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. As a part of the Bold MK team, you will contribute to our mission of providing outstanding customer experiences and fostering lasting relationships.
Key Responsibilities
Responsibilities:
- Respond to customer inquiries and provide information about products and services.
- Handle customer complaints, concerns, and requests with professionalism and efficiency.
- Process orders, returns, and exchanges, ensuring accuracy and timely delivery.
- Maintain accurate customer records and document all interactions.
- Collaborate with team members to resolve complex issues and meet customer needs.
- Provide feedback to management on customer trends and areas for improvement.
Skills, Knowledge and Expertise
Skills & Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Customer-focused attitude with a passion for helping others.
- Proficiency in using basic computer applications (MS Office, CRM systems, etc.).
- Previous customer service experience is preferred but not required.
Benefits
Benefits:
- Competitive salary ranging from $34,000 to $43,000 per year.
- Opportunities for career growth and advancement within the company.
- Comprehensive training and support to ensure success in your role.
- Health, dental, and vision insurance options.
- Paid time off, including vacation and sick days.
- A collaborative and supportive work environment.