Application Support Analyst (SQL)

Application Support Analyst (SQL) – US Only

Experience: 1+ years

Employment Type: Full-time, Remote

Base Salary: $58K-$68K

Phoenix Recruitment offers a variety of recruiting services to assist both employers and employees. They are specialized in marketing open positions, recruiting, and helping employers to find qualified candidates across various industries. Phoenix Recruitment has expertise in streamlining the hiring process. They can help ensure that the process is efficient, well organized, and compliant with relevant regulations.

Task Functions

• Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
• Perform QA functions for any issue resolution from support calls.
• Develop Reports using SQL Server Reporting Services (SSRS).
• Create datasets to analyze and recreate issues reported by customers.
• Ability to look through database log files to troubleshoot software issues.
• Track and thoroughly document all customer issues in our ticketing system.
• As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
• Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts, and project managers.
• Facilitate positive proactive working relationships with customers and internal resources.
• Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software).
• Implement and improve remote monitoring tools for our customer’s systems.
• Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues.
• Routinely log into client databases for data analysis and troubleshooting.
• Resolve application issues with minimal escalations to higher tiers.
• Manage conference calls with key stakeholders.
• Ability to diagnose and troubleshoot C# code.
• Ability to dissect stored procedures.

Why Phoenix Recruitment LLC?

Phoenix Recruitment often has an extensive network of employers and candidates. This network allows them to tap into a pool of qualified candidates and connect them with suitable job opportunities. They can also leverage their connections to help employers find the right talent efficiently. Outsourcing the recruitment process to a specialized agency can save you time and resources, avoid delays, reduce administrative burdens, and increase the chances of finding the right fit for your organization.