IT Technical Support Specialist (BAU) – IT Department

• Ensure day-to-day smooth operations of the systems assigned. (eg. NAV, PDA, Network, Server)
• Ensure completeness of data synchronization between systems. (eg. HQ and outlets’ POS and store)
• Provide helpdesk supports to users (eg. POS, PC/NB, Printer, Network, IT related systems, Server)
• Maintain and log all support cases. Follow up with users, provide feedback and see problems through to resolution.
• Provide IT related support to retail events (eg. expo/atrium fair, Bookfest, Annual Order)

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Positive attitude and eager to learn.
• Fundamental knowledge in IT infrastructure