1st Line Support
Job Description
1st Line Engineer
Hybrid : Northampton
Up to GBP27,000 DOE
Key Responsibilities
I have partnered with one of Europes largest and fastest growing MSPs and we are on the look out for an outstanding 1st line engineer to provide support to a wide variety of clients. I have added a few more details below:
- Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022.
- Support the main Service Desk Team and prioritise tickets efficiently.
- Handle escalated service requests and keep clients informed of progress.
- Monitor clients IT systems via monitoring software and escalate issues as needed.
Requirements
- Positive attitude and good communication skills.
- Ability to work well in a team.
- Strong organisational skills and attention to detail.
- Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.
What They Offer
- Hybrid Working (3 days in/2 days out)
- Competitive salary: GBP24,000 : GBP27,000
- Location: Northampton
- Social, supportive, and fun culture
- Perks: Incentives, top:of:the:range technology, subsidised healthcare, annual leave, progression plan with training and mentorship.
Please apply now for immediate consideration
1st Line Engineer
Hybrid : Northampton
Up to GBP27,000 DOE