Senior Director, Service Partnership & Operations

In this role, the Senior Director will drive overall client satisfaction by providing business & program management leadership of the GE-Client service partnership and delivering a total GE Healthcare solution. This position is responsible for managing the success of the service relationship with AdventHealth (primarily in Florida) in order to achieve the goals and objectives identified by the customer and GE Healthcare. The position provides the client with a single point of contact for GEHC service & operational commitments throughout the partnership term, developing a strategy to ensure client satisfaction, retention, and growth working in close alignment with the Account Executive, regional service teams & functional centers of excellence within GE HealthCare.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities

Job Description

• Primary customer interface to GEHC for all matters relating to the Service Partnership, and building a long term, strategic alliance with all levels of the Customer to exceed contractual obligations, protect against competitive threats and continue to add value.
• Implement robust processes and formal reporting arrangements in which to track and monitor programmatic & project progress against the agreed plans and agreements between GEHC and the customer i.e. KPI metrics, project and operational risk, cost and program reports, variation process / control, etc.
• Establish both internal and external operational mechanisms to manage long-term project liabilities and profitability to ensure safety, quality, and profitability objectives for the program are met.
• Function as customer advocate to internal management, maintaining cognizance of all program issues. Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.
• Represent GE Healthcare in all project related business and contractual discussions with the customer. This also includes ensuring that all appropriate contract documents such as acceptance certificates and variation agreements are completed on a timely basis.
• Organize and support program/technical/operational reviews with customer and generate regular program updates for internal management.
• Take a lead role in driving operational excellence and efficiency opportunities with the Customer & GE HealthCare, and Collaborate with customer to develop and communicate best practices across the enterprise.

Required Qualifications

• Bachelor’s degree
• 8 plus years in Healthcare Project/Program Management or Service Leadership experience desired
• Direct Team leadership experience 5 plus years
• Strong communication skills to synthesize complex issues and communicate clearly
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization
• Willingness to travel at least 50%
• Must live in the Greater Orlando Area or willing to travel to Florida frequently

Desired Characteristics

• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)
• Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience)
• Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs
• GE Healthcare Diagnostic Imaging & Clinical Services experience
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes