Assistant Office Manager-Wesley Chapel
Job Description
Look no further. Coast Dental & Orthodontics follows COVID-19 CDC Guidelines and ADA recommendations and makes every effort to create and maintain an environment that is safe for our team and patients. We provide PPE that includes high volume evacuation devices for intraoral use, face shields, N95 masks, along with gowns, hair bouffant, feet/shoe coverings and gloves. Plus, we allow 15 minutes after every patient to properly clean and disinfect operatories.
Who is Coast Dental?
We are a family established, owned, and operated DSO (that means dental service organization if you were curious), so we aren’t your typical cookie cutter dental corporation. At Coast Dental, you are part of a family, the kind you don’t want to rush away from after a long Thanksgiving dinner.
We can tell you why we’re great, but our long-standing team members are the real testament. Why do they stay? Because we invest in them and their continuing education and personal growth. And, because we like to have fun while working hard in a respectful environment.
An assistant office manager provides support at the dental office front desk to other team members and patients through excellent customer service and communication skills.
Duties And Responsibilities
- Work collaboratively with office manager to ensure all patients are provided prompt, quality customer service.
- Follow all Accounts Receivables policies.
- Offer patient alternate means of payment, i.e., third party financing.
- Ensure effective customer service telephone skills.
- Build a productive office schedule and ensure patients are re-appointed prior to leaving.
- Explain treatment plan to patients when necessary.
- In Office Manager’s absence, maintain petty cash and make daily bank deposit on time and accurately, in accordance with the Bank Deposit and Petty Cash policy.
- Exercise effective communication to ensure cooperation between the front office and the back office (including filtering down newsletters, correspondence and appropriate data).
- Be responsive to patients and patient complaints utilizing the online inquiry system.
- Assure timeliness and accuracy of paperwork.
- Assure safety – workers compensation incidents are reported accurately and timely, protective equipment is utilized and OSHA/Bloodborne pathogen requirements are followed.
- Complete insurance verifications two (2) business days prior to patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft appropriately.
- Complete walkout process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the routing slip that the Doctor has submitted.
- Complete the End of Day process which includes submittal of insurance claims and pre-determinations as directed by office manager.
- Participate in morning huddles, chart reviews and routine office meetings.
- Participate in office checklist duties as assigned.
- All other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities
- Basic clerical and administrative skills.
- Effective communication skills; demonstrates professional and courteous phone etiquette.
- Basic knowledge of insurance and dental terminology preferred.
- Working knowledge of Internet Explorer, Word, and Excel required. Experience with dental software such as EagleSoft preferred.
- Effective time management skills with the ability to manage multiple tasks and priorities.
Qualifications (Experience, Education, Licensure, Certification)
- Associate’s Degree in business, or equivalent, and two years working experience. Has a working knowledge of the front and back office medical operation.
- Prior management experience a plus.
Working Conditions
Assistant Office Managers work in areas that are highly visible and designed and furnished to make a good impression. Most work stations are clean, well-lighted, and relatively quiet. Work is sedentary in nature.