Customer Service Representative
Job Description
Concentrix is currently seeking a dedicated CS Technical Support Representative to join our dynamic team. As a CSR, you will play a crucial role in providing top-notch assistance to our valued customers and ensuring their satisfaction.
Qualifications:
-Graduate
-Fluent English Speaker (B2-C1)
-Able to commit to 24/7 rotational shift
Key Responsibilities
-Offer exceptional technical support to customers via various channels such as phone, email, and live chat.
-Resolve customer inquiries, technical issues, and concerns promptly and effectively.
-Guide customers through troubleshooting steps and provide clear instructions for problem resolution.-Document customer interactions, inquiries, and resolutions accurately in our support system.
-Collaborate with internal teams to escalate complex issues and ensure timely resolution.
-Stay updated on product knowledge and industry trends to deliver the best possible support
Benefits:
-Paid training period
-5 working days (2 days off) rotational // 9 working hours ( 1 & half hour break)
-Ability to apply for any internal vacancy after 6 months-Social & Medical Insurance
-24/7 Transportation provided (door to door after 9:00 PM shifts for Females)