Invoice Query Officer

The post holder is responsible to liaise with NHS SBS, suppliers and budget holders for ensuring all queries are resolve in a timely manner so invoices are paid promptly.

Using skill and knowledge of Best Practice Payments Code (BPPC), they will be responsible for supporting the Payments Liaison Team to deliver the best payables service to all stakeholders. They will improve user discipline regarding use of requisitions / POs to expedite payments.

The role will require the post holder to be able to work to strict deadlines and be flexible and able to adapt to change. The role is sharply focussed on outstanding stakeholder service, delivered efficiently and with a spirit of continuous improvement.

Proposed Interview Date – 14th January 2025

Key Duties And Responsibilities

• To provide a primary point of contact and liaison between Trust invoice approvers and their delegated invoice validators, NHS SBS (the Trust’s outsourced Accounts Payable team), and suppliers in respect of invoice payments and queries. Act as a point of resolution between NHS SBS and CHS to resolve issues as and when they arise.
• Managing the central e-mail box facility; review non-PO invoices holding account, through which invoices are forwarded to the most appropriate staff/budget holder for coding and processing/inquiry/approval, or returning to NHS SBS if the invoice should be matched with a PO.
• To undertake invoice and supplier investigations that are held in the various suspense accounts (such as but not limited to interface rejection, dummy supplier, or PO outstanding report) and to action when requested to remove the hold on supplier invoices in the various PO suspense accounts.
• Review invoices rejected during the interface, and ensure they are resolved in a timely manner and assist the Payment/Finance interface Manager in the periodic issuing of various suspense accounts (such as but not limited to interface rejection, dummy supplier, or PO report) to the Trust stakeholders.
• Resolving financial coding and authorisation queries with respective departments, managers and NHS SBS to ensure that transactions can be reported accurately and efficiently.

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

For further details / informal visits contact: Name: Kuda Mukumba Job title: Financial Controller Email address: [email protected] Telephone number: 02084013000