Front Desk Clerk

Are you a friendly, customer-focused individual who loves making people feel welcome? Join our dynamic team as a Front Desk Clerk! In this pivotal role, you’ll be the first point of contact for our guests, ensuring their check-in/check-out experience is smooth, pleasant, and exceeds expectations. Your goal is to provide exceptional service, contributing to a memorable stay for every guest, while helping to maximize room revenues in alignment with our high standards.

As a Front Desk Clerk, Your Duties Will Include

Guest Check-In/Out: Greet all guests with a warm welcome, ensuring a smooth check-in and check-out process.

Provide Exceptional Service: Anticipate and respond promptly to guest needs, addressing any concerns with a positive, can-do attitude.

Hotel Knowledge: Stay up-to-date on room availability, services, amenities, promotions, and hotel policies to effectively inform and assist guests.

Problem-Solving: Resolve guest issues promptly and professionally, ensuring satisfaction and maintaining positive guest relations.

Cash Handling & Accounting: Accurately process payments, manage guest accounts, and ensure financial transactions are handled securely.

Communication: Maintain clear communication with guests, housekeeping, and other departments to ensure smooth operations.

Safety & Security: Follow all safety protocols and ensure a secure environment for both guests and staff.

What We’re Looking For

A Positive Attitude: You bring a friendly, energetic vibe to work and love making others feel at ease.

Strong Communication Skills: You can communicate effectively with guests, team members, and management.

Problem-Solving Skills: Ability to think quickly on your feet and resolve guest concerns in a calm, professional manner.

Multitasking Ability: You can handle several tasks at once, keeping everything running smoothly under pressure.

Detail-Oriented: You’re organized, ensuring that each guest’s experience is seamless and memorable.

Physical Requirements

Ability to stand for long periods, lift up to 50 pounds, and perform repetitive tasks.

Comfortably work in variable environments and temperatures (indoors/outdoors, varying noise levels).

Ability to remain stationary or move about the property as needed throughout the shift.

Desirable Experience And Qualifications

Previous front desk or hospitality experience is a plus, but not required!

Strong customer service and cash handling experience.

Fluency in a second language is a bonus.

A passion for hospitality and helping others.

High school diploma or equivalent; college coursework in hospitality is a plus.

Additional Details

Must be available to work a variety of shifts, including mornings, nights, weekends, and holidays, based on hotel needs.

Must have reliable transportation to and from work.

Join Our Team!

At our hotel, we value each team member’s contribution and encourage a collaborative, inclusive atmosphere. If you’re ready to make a difference in a guest’s stay and be part of a supportive, professional team, apply now!

We look forward to meeting you!

Required

Preferred

Job Industries

• Customer Service