installation technician, hardware
Job Description
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Office building
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Device drivers
- Networking software
- Networking hardware
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Word processing software
- Presentation software
- Programming software
- Desktop publishing software
- Database software
- Quick Books
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- WordPress
Additional information
Security and safety
- Bondable
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Tight deadlines
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
Benefits
Financial benefits
- As per collective agreement