Customer Success Manager, Enterprise
Job Description
About The Role
An innovative contract lifecycle management platform is seeking a **Customer Success Manager** to join a dynamic team and contribute to the continued success of its global customers. Every company, in every industry, relies on contracts, but managing these agreements can slow operations and incur significant costs. This platform enables leading brands to enhance collaboration, expedite contract processes while ensuring compliance, and leverage contracts as vital operational intelligence.
The company is recognized as a leader in the market and has been celebrated for its prestigious work culture and innovative solutions. It fosters an environment of collaboration and inclusivity, supported by prominent investors.
Responsibilities
As an **Enterprise Customer Success Manager**, your main responsibility will be to partner with major global clients. You will focus on driving the adoption of the company’s solution, ensuring customers maximize their investment, and identifying new business opportunities while aligning clients with a value framework.
– Understand and align customer goals with strategies to achieve measurable success metrics.
– Utilize established Success plays to create impactful results.
– Monitor customer health, renewal timelines, and business goals to develop joint success strategies.
– Lead complex customer discussions, collaborating across teams to address feedback and build customer loyalty.
– Build and manage relationships across a portfolio, ensuring alignment with customer objectives and strengthening partnerships.
– Provide expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value.
– Conduct Business Reviews across various levels of stakeholders to share outcomes, gather feedback, and refine strategies.
– Stay updated on product developments to enhance customer adoption.
– Identify opportunities to improve Success processes and elevate the overall customer experience.
Qualifications & Skills
– 3+ years of experience in customer-facing roles, ideally with SaaS enterprise customers or technology companies.
– Proven expertise in supporting large-scale technology solutions.
– Strong presentation, organizational, and communication skills (written samples may be requested).
– Enthusiastic about learning new technologies and solving business challenges with technical solutions.
– Familiarity with Contract Lifecycle Management (CLM) and legal operations processes is a plus.
– Ability to navigate complex dynamics across various departments such as Legal, Sales, Procurement, and IT.
– Collaborative, goal-oriented, and focused on achieving results.
– Willingness to travel for customer meetings and conferences (up to 20%).
Benefits
– Health, dental, and vision insurance
– 401k
– Wellness reimbursement
– Flexible vacation policy
– Generous parental leave for both primary and secondary caregivers
Salary Range
$105,000 – $125,000
Compensation
$105K – $125K • Offers Equity
Remote candidates based in PST are also encouraged to apply.