Service Coordinator | Automotive | Aftersales | BYD | Dammam

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To amend job cards and invoices in the system and providing account information variations to workshop supervisor. To prepare daily Labor Analysis and report to the national Service Manager. To manage the workshop store operations and exercise control on receipts, issues and storage of materials, consumables, and tools. Perform workshop administration as required in the respective branch. To control job flow to appropriately skilled technicians maximizing on time completion, testing, washing and minimizing down time while ensuring all resources used are posted to the job card .

What you will do:

• Clerical Functions and maintain Personnel and Administrative records and procedures.
• Amending computer jobcards and invoices, to speed up workshop flow.
• Preparing all external and internal jobcards and proper billing with all labour, parts, oil, sublets and consumables.
• Proper checking of invoices and related documents with computer statements to maintain accuracy.
• Arranging daily workshop performance report.
• Prepare incentive computation and claim form as per the daily time sheet.
• Ensure all vehicle repairs to be of BYD Quality
• Achieve customer satisfaction by on-time completion of vehicle repairs or service.
• Ensure full and accurate communication to workshop, parts, reception, and quality control.

Required skills to be successful:

• Write and Speak English fluently, is computer literate and possess driving skills.
• Has a strong problem-solving skill and inter-personal skills
• Microsoft Office Proficient
• Planning and Organizing

About the Team:

Reporting to Aftersales Manager, you will be an individual contributor and working in a busy Aftersales environment.

What equips you for the role:

• Diploma or Degree
• 3 -5 years’ experience in a similar role or equivalent
• Positive attitude towards Customer Service
• Ability to build a good company image.

About

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.