Front Desk Agent | Dhiafatina Airport Hotels

As a Front Desk Agent, you are responsible in providing professional and customer-focused services to our guests at Oryx Airport Hotel. You will ensure that the guests will have a memorable experience by attending to their needs with utmost professionalism and care. You will serve as the first point of contact of our guests and will handle their requests and complaints, registration and reservations. You will provide them information about their hotel rooms, room rates and facilities of the hotel. You will ensure that all check-out guests payment is balanced at the end of the shift.

You will provide prompt, courteous and efficient services to all guest, in order to achieve a high level of customer satisfaction through personalized service from arrival until departure. You will personally greet and escort guests to their rooms to make them feel expected and welcomed.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

To be successful in this role, candidates should have:

• High School Qualification
• Fluency in both written and spoken English, good interpersonal skills and proficient in computer application.
• Exposure to multi-cultural environment with high level of attention to details.
• Up to 2 years of job-related experience.
• Pleasing personality and willing to work on shifts.
• Knowledge of Opera systems is a definite advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.