Administrative Assistant

The post holder will provide support to the Children’s Therapy Team by contributing to an efficient and effective service within a very busy environment, working within strict departmental procedures, with responsibility for receiving, maintaining, and providing manual and electronic data containing sensitive and confidential information. The role will involve making appointments, the upkeep of our electronic records on System One, inputting of therapy referrals and general office duties along with telephone calls, and the meeting and greeting of patients which may include reception duties

You will need to have excellent communication skills, and be effective in prioritising workloads, with a flexible and patient centred approach.

Interviews will take place on the 13th January 2025.

• Providing support to the Children’s Therapy Team by handling general enquiries, whether they come in via correspondence, phone calls, email, or in-person.
• Adhering to established departmental procedures while managing various tasks, including receiving, organising, and maintaining electronic data, which may contain sensitive and confidential information
• Be responsible for the supervision of other support staff, and contribute, where necessary, to the induction of new or less experienced staff.
• Scheduling patient appointments and ensuring accurate record-keeping using SystmOne.
• Demonstrating excellent communication and interpersonal skills to effectively interact with patients and colleagues.
• Working both independently, using initiative when needed, and collaboratively as part of the broader Children’s administration team.
• To undertake the ordering of stock and supplies or contribute to the monitoring of levels.

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Vicky Parker Job title: Service Manager Children’s Therapy Team Email address: [email protected] Telephone number: 01904 726599

Emilie Meynell

AHP Team Manager

[email protected]