Band 5 Pathway Manager

They will deliver a high standard of customer care to a wide range of client groups, including clinic multi-disciplinary teams, patients, relatives, and their carers. The post holder will be responsible for the smooth running of the patient journey within the service and assist to streamline administrative processes revolving around the patient and their individual needs.

The post-holder will develop strong working relationships and work closely with staff cross site, nursing staff, anaesthetists and members of the complex Multi-Disciplinary team. This includes working with consultants, divisional and operational managers. The post holder will be expected to directly line manage the administrative staff working in pre-assessment and provide cross- cover to their role in the event of absence and annual leave.

The post-holder must undertake effective forward planning to ensure that the administrative needs of the service are met and carry out a range of effective administration processes to support the delivery of high-quality patient care.

The administrator manager is responsible for the management and prioritisation of their own workload and the day-to-day management of the administrative team.

• Supervise the day-to-day work of the administrative team.
• Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction. Including to coordinate and engage in the patient feedback (FFT)
• Ensure that patient navigators and other members of the administrative team always adhere to Trust policies and standard operating procedures, highlighting to senior management any situations where this is not achievable.
• Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.
• Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with ER and payroll.
• Ensure an equitable and allocation and distribution of the workload across the team, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.
• Manage the recruitment process for the appointment of new staff to the department with support of the service manager
• Coordinate and engage in the induction of new team members, sharing knowledge and expertise of the administrative processes and functions.
• Monitor individual and team performance regularly, holding 1:1 meetings, appraisals according to Trust Policy and Team meetings.

The Royal free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals our dedicated army of staff care for over 1.6 million patients, treat 200,00 in A+E, deliver 8,000 babies and carry out more than 17 million tests.

Our Size, scale and influence offer you unrivalled opportunities and a forward thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.

For further details / informal visits contact: Name: sarah alzayady Job title: Service Manager Email address: [email protected] Telephone number: 0207 794 0500