Senior Vice President Operations

Imagen Dental Partners is a rapidly growing dental partnership organization focused on elevating private practice dentistry through innovative, technology-driven, and patient-centric care. Our mission is to empower dental professionals to achieve clinical and operational excellence by offering strategic, financial, and operational support. We foster a collaborative and inclusive environment where top talent drives our mission of delivering the highest standards of dental care.

The Senior Vice President of Operations will play a pivotal role in driving operational excellence across our network of partner dental practices. Reporting to the Chief Operating Officer, this position will lead, mentor, and support the regional operating team, ensuring our practices sustainably achieve long-term growth objectives. This role will be instrumental in shaping operational strategies, standardizing processes, and achieving growth and profitability targets, while fostering a culture of continuous improvement and collaboration.

Responsibilities

Strategic Leadership

• Develop and execute operational strategies to drive company goals and practice growth objectives.
• Collaborate with cross-functional leaders in finance, marketing, human resources, and IT to support practices and ensure seamless integration of new systems and initiatives.
• Lead initiatives to enhance the patient experience, streamline operations, and ensure compliance with regulatory standards.

Performance Optimization

• Oversee the performance of regional directors, regional managers and office managers, setting and tracking key performance indicators (KPIs) to monitor performance.
• Identify and implement best practices across all locations to maximize productivity, patient satisfaction, and profitability.
• Drive continuous improvement through data analysis, performance feedback, and the introduction of new technologies and processes.

Team Development and Leadership

• Build, develop, and lead a high-performing regional team, empowering them to lead and support their respective practices.
• Champion a culture of accountability, integrity, and service excellence across all levels of operations.
• Facilitate professional growth and development opportunities for team members through training, coaching, and mentorship.

Financial and Budgetary Oversight

• Develop and execute against practice-level budget targets, working closely with finance to monitor financial performance and ensure alignment with strategic goals.
• Achieve P&L and cash flow goals by identifying opportunities for growth, improving operational efficiencies, and managing costs effectively.
• Support partner practices in achieving their financial objectives by analyzing trends, forecasting, and recommending adjustments.

Partner Relationship Management

• Serve as the primary operational liaison between Imagen Dental Partners and partner practices, fostering trust, alignment, and collaboration.
• Address and resolve operational issues, leveraging feedback to enhance the experience for both patients and practice staff.
• Assist in culturally onboarding new partner practices, partners and office managers, ensuring alignment with Imagen’s operational standards and culture.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field; MBA or advanced degree preferred.
• 10+ years of progressive experience in multi-site healthcare operations management and executive leadership.
• Proven track record of successfully leading high-performing teams and implementing operational strategies that drive growth and efficiency.
• Experience leading operations in a private-equity backed or similarly leveraged environment
• Strong financial acumen and analytical skills, with the ability to leverage data for decision-making and performance improvement.
• Excellent interpersonal and communication skills, with a demonstrated ability to build relationships at all levels.
• Willingness to travel as needed to support regional and partner practice needs.