Dental Appointment Scheduler

The Dental Appointment Scheduler handles all incoming dental telephone calls and schedules appointments.

Standard hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Essential Duties And Responsibilitiesinclude The Following

• Answers telephone, screens calls, takes messages, schedules/cancels/reschedules appointments and provides information.
• Type detailed patient correspondence in the patient’s dental record and relays the messages to the appropriate staff.
• Responds to routine requests for information without causing a delay in answering incoming calls or directs callers to appropriate staff for information.
• Maintains work area in neat and orderly manner.
• Attends meetings as required.
• Performs related work as required.
• Assist with special projects as assigned.
• Complete intake information process and confirming eligibility.
• Obtain information from providers for assessment by the appropriate party.
• Obtain information regarding member/patient, provider concerns, and refers to the appropriate party.
• Take payments over the phone for balances/collection accounts when necessary.