Vice President of Operations for Claims

Location: Torrance, CA

Compensation: \(250k – \)300k On-Target Earnings

Job Overview

We are seeking a seasoned executive leader to spearhead our claims operations in Torrance, CA. Reporting directly to the Chief Operating Officer, the Vice President of Claim Operations will be instrumental in promoting operational excellence across all facets of claims management, inclusive of adjusting and field claim operations. This pivotal role demands a focus on achieving optimal claim performance, adhering to service standards, and enhancing both employee and network satisfaction, as reflected in Net Promoter Scores (NPS).

Key Responsibilities

• Oversee comprehensive claims operations, ensuring alignment with service standards and performance metrics.
• Manage operational expenditures, ensuring adherence to budget guidelines.
• Drive a culture of accountability and high performance within claims teams.
• Collaborate with executive leadership on strategic initiatives to enhance operational efficiency.
• Monitor market trends to refine practices and improve overall claims operations.

Required Skills

• Exceptional leadership and management capabilities.
• Proven track record in driving operational excellence within claims management.
• Strong analytical skills coupled with financial management expertise.
• Excellent communication and interpersonal skills to foster team collaboration.
• Ability to instill a culture of high accountability among claim teams.

Qualifications

• Demonstrated experience in a senior leadership role within claims operations.
• Minimum 10 years of experience in claims management or related fields, with at least 5 years in a leadership capacity overseeing claims operations.
• Bachelor’s degree in Business Administration, Finance, or a related discipline is required.

Career Growth Opportunities

This position presents a significant opportunity for professional advancement within our organization, allowing the successful candidate to shape the strategic direction of our claims operations and contribute to the overall success of the company.

Compensation And Benefits

• Competitive salary range of \(250k – \)300k On-Target Earnings (OTE).
• Base salary of \(175k, with performance-based bonuses of up to \)30k quarterly, uncapped.
• 401k with a 10% match, eligible after one year of service.
• Access to Medical, Dental, and Vision Benefits, including HSA or FSA eligible plans.
• 8 paid company holidays plus 1 floating holiday (eligible after 90 days of employment).
• 64 hours of Paid Sick Leave annually.
• Structured Paid Time Off (PTO) benefits increasing with tenure.

Employment Type: Full-Time