IT Specialist
Job Description
About Our Client
With over $80 million raised to date and recent Series B financing led by notable investors, including Khosla Ventures and Gradient (Google’s AI fund), the organization is positioned at the forefront of healthcare innovation. The team has established a partnership with a major tech company to collaborate on the future of generative AI, aiming to redefine healthcare solutions. Currently, a significant portion of radiology groups and healthcare systems leverage cutting-edge AI advancements from this organization, which has been recognized as one of the most promising healthcare AI companies.
Founded by a pioneering radiologist, the organization empowers healthcare professionals with AI technology designed to save time, reduce burnout, and enhance the quality of patient care. By utilizing one of the largest proprietary radiology report datasets worldwide, the AI technology has contributed to hundreds of new cancer diagnoses and substantially decreased error rates in radiology reports.
About The Role
As an IT Specialist, you will play a crucial role in supporting a remote-first workforce, ensuring that team members have the IT resources they need to perform effectively. This role will involve delivering exceptional IT support, maintaining the reliability of IT systems, and deploying new technologies that enhance security and usability organization-wide. This position reports directly to the Director of IT and Security, providing a unique opportunity to work with advanced technologies in an AI-driven environment.
What You’ll Be Doing
– Prepare and manage IT tasks related to onboarding and offboarding employees.
– Configure and deploy laptops and peripherals for new employees.
– Provide technical support to new hires during their first week.
– Track and maintain inventory of IT equipment, including replacements and returns.
– Create and update knowledge base articles, guides, and IT process documentation.
– Assist with day-to-day operations as needed to maintain smooth operations.
– Provide helpdesk support.
Who They’re Looking For
– Energized by solving technical problems and helping others succeed.
– Detail-oriented with the ability to maintain and improve IT documentation and procedures.
– A collaborative team player with strong communication skills and a desire to learn and grow in the IT field.
– Motivated to build and enhance IT processes for a scaling organization.
– Ability to work in a remote-first environment and effectively use communication tools such as Slack and Zoom.
Minimum Qualifications
– 2+ years of experience in IT support, helpdesk, or a similar role.
– Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
– Proficiency in troubleshooting hardware and software issues on both macOS and Windows platforms.
– Experience with SaaS platforms and tools such as Google Workspace, Okta, and Slack, or similar.
– Understanding of networking fundamentals, including laptop connectivity, VPN, printing, etc.
– Ability to participate in an on-call schedule that may include after-hours and weekend support.
– Must reside in the Eastern Time Zone within the United States.
– Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.
Preferred Qualifications
– Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified).
– Experience in a fast-growing startup environment.
– Demonstrated ability to identify and implement IT process improvements.
– Experience creating technical documentation or user guides.
Join a world-class team dedicated to building and deploying AI solutions that positively impact millions of lives. The team is mission-driven, emphasizing transparency, inclusion, collaboration, and exceptional talent.
If you are passionate about driving innovation and delivering impactful reporting solutions, your application is welcome!
The Company offers a variety of benefits, including
– _Comprehensive Medical, Dental, Vision & Life insurance_
– _HSA (with employer match), FSA, & DCFSA_
– _401(k)_
– _11 paid company holidays_
– _Location flexibility (remote-first organization!)_
– _Flexible PTO policy_
– _Annual company-wide offsite_
– _Periodic team offsites_
– _Annual equipment stipend_
Compensation
$75K – $90K • Offers Equity