Customer Service Associate- Canada
Job Description
Assistance Coordinator
Gurgaon, India
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.
Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!
Role Summary
Job Title: Assistance Coordinator
Level: 7A
Job Location: Sector-66 Gurgaon
Department: Operations, Customer Service
Team Management (Y/N): No
Job details / role purpose
Efficiently and effectively review, resolve and respond to calls, chats, emails, inquires and faxes, generated to Insurance Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.
Key responsibilities
- Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
- Interpret policies, and fully explain insurance benefit coverage to customers regarding policies, benefits, and claim status.
- Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
- Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control .
Profile sought and key requirements
- Ability to pay close attention to detail and multi-task.
- Superb verbal communication skills, specifically the ability to communicate professionally and articulate via phone/email with clients and colleagues.
- Must be an active listener and problem solver.
- Must be learning-oriented.
- Must be open to work for 24
- 7 environment.
Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.
More information regarding the Allianz Partners lines of business can be found at: http://www.allianz-partners.com