Desktop Support Engineer L2
Job Description
L1 Desktop engineer with good communication skills, desktop and laptop troubleshooting with understanding of hardware part replacement and office 365 experience is required.
Sr No Particulars – Desktop Service Engineer 1 O365 knowledge 2 Antivirus, 3 Software monitoring 4 Ticket updates knowledge / Incident & service calls 5 Follow up with vendor E.g Dell, HP Lenovo for warrant call support 6 Windows patch management ..SCCM tool 7 Thin client’s systems knowledge 8 Follow up to close tickets 9 24*7 Shift Timings 10 Good Communication