Help to Claim Supervisor

Citizens Advice Nottingham & District are looking for a Help to Claim Supervisor to join our dedicated Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants. The service includes the provision of advice, information and support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.

Where possible Citizens Advice Nottingham & District offers flexible working, and this role will be a combination of home and office-based working.

We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits within the advice sector is essential.

The Help to Claim service operates Monday to Friday, 8am to 6pm. Successful applicants will work 37 hours per week, working hours on each day between 8am and 6pm, to be discussed.

Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.

Application packs, which contain the full job description and person specification, can be downloaded from our website at http://www.citizensadvicenottingham.org.uk