B2B Sales support officer

Are you a changemaker and a doer? Do you want to actively contribute to an ethical company’s growth? Is learning through hands-on experience and coaching your thing? Feeling ready to be in charge of a project from A to Z? If that sounds like you, take a look at our job offer and join our team.

At Shayp, we designed a non-invasive and algorithmic driven solution to detect water anomalies in buildings for professionals. We address a large range of customers such as cities, real estate companies, institutions and water utilities (A few examples of our customers: IKEA, LIDL, PSG Parc des Princes, City of Brussels, …).

Our wish is to reduce global consumption of distributed water by 30% and reduce associated collateral damage. Our goal is to develop the use of our technology and service to save 100 billion liters of water worldwide by 2027. To date we have already reached 18 billion liters saved. To achieve such a goal, we need the support of a strong team.

We are seeking a dynamic and versatile Sales Assistant to join our growing team. This role is ideal for someone who is passionate about business growth and is eager to contribute across multiple areas. As our company evolves, you will have the opportunity to specialize in a specific area of interest within sales, marketing, or customer success as we expand our team.

Tasks

Admin Tasks:

• Manage Social Media: Oversee our social media accounts, plan and schedule posts, and engage with our online community to boost brand awareness.
• Prepare for Tradeshows: Coordinate and organize all aspects of upcoming tradeshows, including logistics, materials, and promotional activities.
• Update Website Information: Regularly review and update content on our website to ensure accuracy and relevance.
• Sales Material Management: Keep all sales collateral, presentations, and other materials current and aligned with our brand messaging.

Sales Tasks:

• Qualify Prospects: Identify and qualify potential leads to ensure they meet our target customer profile.
• Prospect Follow-Up: Maintain regular communication with prospects, providing them with relevant information and nurturing them through the sales funnel.
• Email Campaigns: Create and execute targeted email campaigns to generate leads and drive sales.
• Inbound Prospect Communication: Respond promptly to inquiries from potential customers, providing them with information and guiding them toward a purchasing decision.

Customer Success Tasks:

• Customer Follow-Up: Engage with existing customers to ensure their satisfaction and identify opportunities for upselling or cross-selling.
• Run Customer Surveys: Design and administer surveys to gather feedback, identify areas for improvement, and measure customer satisfaction.
• Customer Newsletters: Develop and distribute regular newsletters to keep customers informed about company updates, new products, and relevant industry news.

Requirements

Experience

• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Previous experience in sales or customer success.

Skills

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficient in social media management, email marketing tools, and CRM systems.

Attributes

• Self-motivated with a proactive approach to problem-solving.
• Ability to work both independently and as part of a team.

Benefits

As the company grows and the sales team expands, you will have the opportunity to focus on a specific area of your choice—be it sales, or customer success. This role is designed to evolve with your strengths and interests, offering you the chance to specialize as the team develops

On top of that you’ll get:

• Opportunity to shape the sales and drive growth in a leading tech and impact-driven company.
• A clear pathway to professional development and growth
• The chance to shape your own career path as the company expands.
• A dynamic and supportive work environment
• A collaborative and innovative work environment in the heart of Brussels.
• Competitive salary and benefits package, including performance-based incentives.

We’re passionate about our people and our culture. We do everything we can to make sure we have an inclusive environment for all and are focused on taking care of each other.

Shayp is an equal opportunity employer and values diversity at our company. We do embrace diversity of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you think you have what it takes to thrive here, we want you!