Director of Information Technology – Four Seasons Resort and Residences AMAALA at Triple Bay

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About The Role

The Director of Information Technology will lead the efficient operation and maintenance of all computer systems, data, and voice communication activities at the property. Reporting to the Director of Finance, the role ensures the implementation of hotel and corporate technology strategies while identifying opportunities for technology enhancements that improve systems performance and guest experience.

What You Will Do

Systems Management

Oversee all IT systems, ensuring critical systems are operational 24/7.

Establish and maintain system security procedures, user protocols, and hardware familiarization.

Develop and execute product lifecycle management strategies for hardware/software.

Forecast technology upgrades and requirements to enhance system effectiveness.

Guest and Team Support

Assist guests with technical requirements and troubleshoot IT-related issues to deliver exceptional service.

Provide technical support to employees and ensure systems knowledge is maintained.

Build, lead, coach, and develop a strong IT team to deliver exceptional support.

Operational Leadership

Manage IT operating and capital budgets in alignment with property goals.

Assist the Director of Finance with IT maintenance and service contracts, including scope definition, negotiations, and vendor selection.

Prepare and deliver reports, facilitate meetings, and represent the property in quarterly regional systems meetings to share ideas and best practices.

Compliance and Innovation

Ensure system security and data integrity by maintaining compliance with corporate IT policies and procedures.

Promote continuous learning and professional development within the IT team.

Drive innovation by identifying opportunities for new technology adoption and systems improvement.

What You Bring

• Minimum 2 years of experience as a Director of IT in a hotel environment.
• University/College degree in Information Technology or related field.
• Strong expertise in network-building, troubleshooting, and hospitality technology applications.
• Experience in managing projects, budgeting, and capital planning for IT systems.
• Ability to lead, coach, and build a high-performing team.
• Effective presentation, report preparation, and meeting facilitation skills.
• Pre-opening experience is essential.
• Fluency in Arabic and English is required.

What We Offer

• Competitive Net Salary in a Tax-Free Environment
• State-of-the-art staff accommodation
• 30 working days’ vacation
• 10 days Public Holidays annually
• Complimentary employee meals
• Medical and Life Insurance
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/dry cleaning for work attire
• Growth and Development opportunities

Schedule & Hours

Full-Time