Customer Support Agent (all genders)
Job Description
As our German speaking Customer Support Agent, you will take on responsible tasks to ensure smooth operations for our customers, during the nightshift.
You are the first point of contact for all enquiries from our international customers and take care of first level IT support, mainly dealing with tickets and emails.
Even though most of our communication is in English, we are constantly expanding our language pool. In this way, we want to offer our customers an even better service. You will focus on German-language tickets, but if there are none available, there will certainly be an English-language ticket for you. You are also the person who wears the hat when it comes to administrative, commercial, technical, organizational and contractual problems and questions.
Furthermore, you check the latest processes and procedures for Contabo and manage customer data and support our customers with questions about payment processes and invoicing. Team cohesion is also important, as you will interface and coordinate with other teams, such as our billing and 3rd level support teams.
We will also support you with a good induction and you will receive additional payment of shift allowances for occasional work at weekends and on public holidays. So, join a team now where everyone counts.
What Convinces Us
Your personality, paired with:
- Very good German (mandatory) and English
- (initial) professional experience in a contract center environment and in the IT sector
- solid knowledge of ticket systems and IT skills
- Fun to work late at night
- a preference for IT and cloud-based products
- a service-oriented, independent and responsible approach to technical customer support
- strong communication skills in dealing with other people
We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference.
Awesome Prospects
At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design.
Plus, We Offer Further Advantages
- great freedom for your creative ideas
- ongoing professional and personal development opportunities in an innovative and technological environment
- a comprehensive induction with your colleagues by your side
- modern and conveniently located workplaces at our European locations
- 30-day vacation by default
- the possibility of working in our summer office in Mallorca, as well as from any EU country
- an extra day off to get involved in social activities as part of our Volunteer Day
- attractive conditions on many products and services through our corporate benefits program
- unforgettable moments at our company events and team events
How To Reach Us
If you have any questions, you can reach your contact person Maximilian Kasemir by phone at +49 (0) 89244106774 or by email at [email protected].
About Us
Contabo – High-quality Cloud Hosting Made in Germany!
As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 200,000 customers in over 190 countries trust our services.
We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.
Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.