Program Manager (Client Services)

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Tasks:

• Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobe’s Digital Marketing platform to fulfill those needs.
• Clearly understand and document customer requirements and integration points.
• Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figures, managing monthly/quarterly financial closing and invoicing
• Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations)
• Achieve customer satisfaction through successful deployments of new solutions
• Compile customer requests and deployment issues, to provide a feedback channel into our core products.
• Work with third-party subcontractors and technology partners as required
• Act as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Manage weekly resource planning and financial forecast updates

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.