Job Description
Key job responsibilities
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Communicates with external customers via phone or email during the investigation process
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards
About The Team
The mission of Selling Partner Risk (SPR) is to build trust with all its Customers & Partners – Buyers, Brands, Vendors, Sellers, and Employees – in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Basic Qualifications
- Education Qualification: Graduate in any discipline
- Work Experience: 0 to 4 years
- Communication Skills- Excellent communication skills (written and spoken) English language
- Ability to handle and interpret large sets of data
- Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
- Demonstrated problem solving and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Proven ability to clearly communicate with managers and associates at all levels
- Global perspective and solid understanding of business objectives
- Excellent attention to detail and work with the highest level of accuracy
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – ADCI – BLR 14 SEZ
Job ID: A2850569