(Mid-Level) Operations Specialist

We’re looking for a motivated and driven Operations Specialist who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be part of central team in Bucharest office, leading for Romania, Bulgaria and Greece bus markets. You will collaborate closely with your international peers, in particular with your counterparts in Berlin, Munich, Milano, Budapest, Sofia and Zagreb offices.

Your Tasks – Paint the world green

• You build, manage & nurture strong relationships with our bus operators, fostering collaboration and smooth operations
• You train, support, and develop the operational counterpart and drivers of our bus partners towards our international quality standards
• You onboard new bus partners to our platform & systems, as well as support business with opening new bus lines
• You monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks
• You drive the development and ensure implementation of quality/safety improvement measures to further improve customer experience and satisfaction
• You travel across Romania & South Europe market to conduct visits/audits by gathering quality feedback from bus operators, stations & drivers
• You collaborate cross-functionally with Business Development, Network Planning, Authorizations and other departments

Your Profile – Ready to hop on board

• Bachelor’s degree in Business Administration, Industrial Organization, Tourism Management, Engineering, Transport or similar
• 3-6 years of work experience in Operations (ideally in transportation, logistics)
• Transportation knowledge is a strong plus
• Good analytical & presentations skills to interpret and present data (Excel, PowerPoint)
• Self-starter with entrepreneurial drive to develop our business
• Ability & resilience to deal with different stakeholders (business partners, bus drivers, station managers, or regional authorities) with strong communication skills
• Trustworthiness, engagement, flexibility, as well as a hands-on mentality
• Fluent Romanian & English, Bulgarian is nice to have
• You are ready to travel in Romania (up to 50% of time) & occasionally abroad
• Driver license is a must to have

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
• Flix is flexible. Organize your own schedule with trust-based hours. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We’re not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package (26 days), mental health support including 1:1 consultations with a psychologist, Health Insurance, and Daily Meal Vouchers.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We’re excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story: