Customer Support Agent – LATAM

* We ask that you do not use the assistance of AI when completing your application – AI assistance is easily identified and, if present, may prevent your application from being considered. *

We are the world’s fastest-growing shared economy marketplace for RV, CamperVan, and Travel Trailer rentals. We are looking for support experts who are passionate about providing the users on our platform with the best customer experience in the world.

As a Customer Support Agent, you will be the frontline hero of our customers, helping facilitate a smooth and fluid experience via phone, email, and chat!

Customer Support Agent’s Daily Activities

• Provide world-class experiences by interacting with customers via phone, email, and chat to provide a proactive solution to their most important concerns.

• Understand our Host’s and Guest’s pain points, advocate for their concerns internally, and influence our products to provide a superb customer experience at all touch-points.

• Use your product expertise to collaborate with and help other teams maintain a high level of customer service at all times.

• As the voice of our brand, you will help build up our reputation with your insatiable and addictively friendly personality.

Customer Support Agent’s Requirements

• For this specific job posting, we require applicants to be based in Latin America.

• A minimum of 3 years experience in a phone, chat and email support environment.

• Great communication skills: Confident both speaking and writing in clear, fluent, professional English.

• Available to work a minimum of 22 hours and up to 40 hours per week.

• Available to work within a 24/7 environment, including potentially nights, weekends and holidays

• Familiar with web-based customer support tools like Zendesk, Slack and Google Suite.

• You have a dedicated space in your home for work, with a desk (no working on the couch or in bed, must be a professional setup)

• Your work environment must be quiet and distraction free while you are on shift (no animal, children or television noise, etc)

• You must be able to provide your own workstation and everything required to work remotely (quiet environment, suitable computer/laptop, fast internet, dual-screen monitor set-up, reliable electricity, etc).

• Comfortable installing required software and using the Work for Impact Time Tracker to record billable hours

• A critical thinker who solves problems and has a good understanding of what to escalate

• Experience working in a fast-paced or startup environment is a plus but not required. Adaptability and patience are key.

• Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with.

• Pressure brings out the best in your performance. You have conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended.

• Live, promote, and appreciate our company culture. You align with our mission and maintain a positive attitude in all situations.

• You are a go-getter and a self-starter. You are organized and a strong problem solver, with the ability to think outside the box and provide our customers with tailored solutions.

• You love to be counted on and are highly dependable. Reference checks should reveal no attendance concerns.

Important Details:

The fixed rate offered for this contract begins at $6.25 per hour and increases incrementally every 4 weeks until it reaches $8.25 per hour after 12 weeks. At the 12 week point, successful candidates will receive a $350 bonus and will continue at the $8.25 per hour rate.

Please note that these rates are prior to any deductions made due to service fees, processing fees and/or currency exchange rates applied by Work for Impact and your chosen payout method. We ask that applications are only submitted by applicants who are happy to accept this rate and these deductions.

Please note that correspondence related to your application may be received either by email or through the Work for Impact messaging feature – for this reason, please pay close attention to both while your application is under consideration.

When considering your application, we review both your application and the information on your Work for Impact profile – particularly your employment history. Please ensure your Work for Impact profile has been completed in full prior to submitting an application.

Training for this position will be approximately 30 to 40 hours per week and will be paid. Our first training group is scheduled to begin on 3 February 2024. Once this group is full, remaining successful candidates will then be invited to attend the training groups scheduled to begin on 24 February, 17 March, 7 April, and potentially a final class on 28 April. Please note that these dates are provisional and may be subject to change. Groups will be filled in chronological order, therefore applicants who apply early, are available quickly, and respond to messages promptly are most likely to be offered the earlier start dates.

Requirements

Hours needed per week (approximate): 30+ hours

English proficiency level: Fluent

Preferred locations: Argentina, Belize, Bolivia, Plurinational State of, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Mexico, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela, Bolivarian Republic of