Homeless Support Services Coordinator

Who We Are

The Coordinating Center (The Center) has 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life.

Who You Are

We are looking for people who have a passion for helping others in your community, and who align with our mission, vision, and values as a nonprofit organization. If you have experience in housing, human services, or the unhoused population, and have strong critical thinking skills, this might be the organization for you! We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally.

What You Will Do

The Homeless Support Services team, operating the Housing Initiative Program (HIP) – provides coordination of services and direct assistance to formerly homeless individuals currently receiving permanent supported housing services. This is accomplished through the delivery of individualized services and support with the goal of maintaining long term housing stability. The Homeless Support Services Coordinator (HSS) supports the mission of The Coordinating Center (The Center) by providing person centered services and service coordination within the parameters of the contract and Housing First principles. The HSSC is responsible for complying with the Montgomery County Services to End and Prevent Homelessness (SEPH) Housing Initiative Program (HIP) contract requirements, integrating technology to maintain database(s) integrity, report writing and maintenance of documentation. The HSS Coordinator provides ongoing outreach to program recipients, works interdependently with the Coordinated Entry System (CES), HIP Housing Locator and HIP Community Health Nurse (when applicable) and collaborates with community agencies to engage recipients in activities which ensure residential stability. This position requires a commitment to and culturally competent approach to Diversity, Equity, Inclusion and Belonging.

As a Homeless Support Services Coordinator, You Will

• Work to help clients achieve community integration and continuity of care through facilitating community support while working toward successful permanent supported housing residency. This includes homeless populations who are veterans, people with behavioral health challenges, physical health conditions and especially long-term chronic homeless populations.
• Secures information such as medical, psychological, and social factors to jointly develop an individualized, recovery based, housing and service goal plan consisting of time specific goals and objectives (SMART).
• Utilize the Housing First model to engage program recipients and promote housing stability, personal recovery, and self-sufficiency.
• Complete required and as needed face-to-face contacts developing rapport with clients while meeting specific individual needs and contractual requirements based on acuity and specific program enrollment.
• Obtain identification, housing, medical and other documentation to assist recipient with completing housing applications, and obtaining federal, state, and local benefits, in addition to the reapplication and redetermination processes.
• Establish strong working relationships with and maintain ongoing communication between the property owners and managers, advocating on behalf of individuals served and engaging in eviction prevention services, as necessary.
• Provides ongoing supports to maintain housing including, but not limited to, good tenant training and skills coaching.
• Research and recommend cost-effective alternatives to care, as appropriate.
• Engage the case management process and best practices to guide client service delivery to include assessments, documentation, planning, implementation, education, advocacy, and evaluation.
• Complete timely documentation of care management activities in multiple electronic databases, including HMIS.
• Manages multiple priorities and tasks with flexibility to enhance service coordination.

Qualifications

• A bachelor’s degree in a human services related field is required.
• Two years of case management experience is required.
• Ability to travel throughout Montgomery County and conduct home and community visits is required.
• Strong critical thinking and organization skills are required.
• Experience with substance use, mental health, chronic health conditions, HUD, and housing authorities is strongly preferred.
• Knowledge of social services, Medicaid services, and Montgomery County resources is preferred.

Why Join Us

The hourly rate for this position is $26.44-$27.40/hour and comes with all of our full time benefits.

We are proud to offer a comprehensive and award-winning benefits package including medical FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.

We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.