Executive I | RPA Developer and Process Controller

JOB DESCRIPTION

Work assigned is not limited to the job scope listed below, it may be assigned to another function based on the workload and requirements:

• Design, develop, and implement Robotic Process Automation (RPA) solutions to automate repetitive and rule-based tasks.
• Monitor and control automated processes daily to ensure they function as intended and meet operational requirements.
• Coordinate with the RPA Center of Excellence (CoE), IT teams, and business users to ensure clear communication, timely delivery, and continuous improvement of RPA initiatives.
• Troubleshoot and support deployed RPA solutions, including handling operational issues, performing enhancements, and ensuring adherence to coding standards. Prepare and maintain comprehensive documentation, including Solution Design Documents, test scripts, and operational logs.

JOB RESPONSIBILITIES

Innovation and Process Excellence

A. RPA Developer

• Design, develop, and support RPA solutions in line with specified requirements and robust coding standards.
• Automate repetitive, rule-based tasks to achieve greater operational efficiency.
• Create and maintain Solution Design Documents (SDDs) that accurately capture the agreed automated solutions among RPA CoE, business users, and stakeholders.
• Communicate effectively with business analysts and users to gather required business logic, technical requirements, and related matters for development, testing, and deployment of automation processes.
• Provide test scripts and conduct Vendor Functional Testing as well as User Acceptance Testing to ensure each automation aligns with agreed requirements.

B. Process Controller

• Monitor and control automated processes daily, ensuring they meet operational requirements and function as intended.
• Respond promptly to automation breakdowns or disruptions to minimize downtime.
• Act as the primary communication link between the RPA team, IT team, and business users to provide continuous updates on process performance and potential improvements.
• Prepare statistical reports for support cases related to the Investment Support System (ISS) and Investment Support Manual Update (ISMU).
• Track day-to-day automation schedules in Blue Prism, addressing any issues encountered by the automation processes.
• Perform ad-hoc tasks, including schedule one-off runs and update process configurations.
• Maintain logs of operational issues to identify necessary enhancements or maintenance actions.
• Use MS Teams or other platforms to promote centralized, transparent collaboration.

C. Maintenance & Support

• Act as the liaison among the Run & Support team (developers), Infra team, and department to address IT ticket findings and troubleshoot backend application issues.
• Follow up on deployment requests from the RPA Delivery team, assess Change Approval Board (CAB) documents, identify related risks, and oversee releases into Blue Prism production.

JOB REQUIREMENTS

• Malaysian citizen.
• Pass the Malay Language including an oral test at the Sijil Pelajaran Malaysia (SPM) level or an equivalent qualification as recognized by the Government.
• Bachelor’s Degree in Actuarial Science, Mathematics, Financial Engineering, Computer Science, Statistics, or other related qualification recognized by the Government.
• Preferably 1 year of relevant experience in area of RPA Development/ Support. Fresh graduates are encouraged to apply.
• Proficient in programming languages (e.g., C#, Visual Basic) and SQL queries on Microsoft SQL Server or Oracle.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills in English and Bahasa Malaysia; able to convey technical information to non-technical audiences.
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing business conditions.
• Strong attention-to-detail, good analytical skills, and the ability to gather and document technical requirements and business logic accurately.

PLACEMENT

Investment Solution & Innovation Section, Investment Services Department.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interviews. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.