Service Engineer

• Keep Track of Dispatched Machines Reaching Customers & Plan Installation in Consultation with Customer. Check for any site requirement & send mail to the customer, and arrange a service engineer.
• Send Mail to customer / Call to check satisfactory completion of installation & inform contact details for any future service requirement.

Trial

• Keep track of trials to be done & Coordinate with the Sales Engineer & Service Engineer to arrange trials.
• To conduct a trial of oil samples received from customers.

Service

• Plan & Keep Track of the service engineer’s daily visits. Make Monthly Report.
• Keep track of service calls & confirm whether warranty or chargeable.

Service Tickets

• Service Ticket Management